Academic Hospital Bogenhausen

"I cant give 0 star otherwise I would have done so. I have never come to this clinic and was attended to quickly. I came in today and the emergency ward is literally empty apart from an old lady waiting to see her husband who waited 2 hours to no avail. A man comes in dressed in a suit and even though I have been here over an hour he gets called after not more than 5 minutes. I asked why and the attending said because of his emergency. I am wondering how she diagnosed that its okay to let me wait 100 hours. I dread coming here but sometimes you just have to. Double Standards everywhere but when it comes to my taxes no double standards"

"Horrible treatment from doctors and nurses here. I recommend trying other hospitals. Staff don’t care about you. Doctor wasn’t that professional and you’re just a number unless it’s “urgent” need of attention. Sadly this is the world we live in now .."

"I will cover both emergency and hospital holistically. Context: 4pm i get an injury - tear of the bicep tendon. 5pm i am in emergency room of that hospital. First registration is nothing but pleasant and quick. However first time i get contacted by a doctor is 2:30am. :) thw hospital has few emergency doctors and lots of urgent patients. After i got admitted by a doctor, i get a quick diagnosis as my problem is very clear. We also agree that they will try to obtain MRI appointment for me and can get an operation done within a week, which sounds amazing given my case. We do quick x-ray and i go home. 8:45am same day i receive a call from a doctor telling me that they arranged MRI and potentially an OP. About 1-2pm i am already being operated. Less than 24 hours after an incident! The speed is amazing once cogs are turning. :) 10 hours of initial waiting is what steals the star"

"Worst hospital I have ever been to. Waited 4 hours just to see a doctor who performed the checkup right in the waiting room because there were “no beds left”. Just for him to screw up drawing blood (took 2 tries). He told us to wait a bit longer which ended up being 2 more hours. In the meantime they had prepared a room for us but failed to inform us of this until we stood up and actively found a nurse who eventually checked for us. Worst experience I have ever had at a hospital. Wait times are ungodly. Some patients had been seen twice in 1 hour before we had seen the first doctor. Unacceptable and I am never coming back. Absolutely recommend against this. How they are still allowed to operate is unfathomable to me."

"I am very disappointed with the medical care I received at Bogenhausen Hospital Emergency Department. On the morning of 25 December, I had an accident resulting in a wrist fracture, a hairline fracture in my index finger, and an impact injury to my forehead due to a sudden fall. I arrived at the hospital around 11:00 AM and did not leave until approximately 4:30 PM. While the actual medical procedures took relatively less time, the majority of hours were spent waiting. I waited almost 30 minutes initially before being seen by a doctor, then waited again for the first X-ray, followed by another long wait for an orthopedic doctor. After reviewing the X-ray, the orthopedic doctor immediately suggested surgery without first considering or attempting a conventional approach such as manual manipulation and casting. Only after I explicitly refused surgery the doctor agree to apply a plaster cast. After yet another long wait, a nurse came to take me for the plaster application. When I requested that the doctor be present during the casting (which I believe is reasonable for a fracture requiring proper alignment), the nurse reacted rudely and with visible annoyance, said she did not have time and had other patients to attend. I made it clear that I was willing to wait. She then called the doctor, clearly frustrated. Once the doctor arrived, it became evident that two people were required—the doctor had to hold my hand in position while the nurse applied the plaster. Throughout this process, the nurse remained angry and rude. The X-rays themselves took only 10–15 minutes, and the plaster application around 30 minutes, yet the entire visit lasted close to five hours. This prolonged waiting, combined with rude behavior, was extremely distressing—especially for someone already in significant pain. Unfortunately, this was not my first negative experience at Bogenhausen’s emergency room. In December 2023, I visited with a head injury and waited nearly 30 minutes in the waiting area holding a cloth against my bleeding head, with the total visit again taking 4–5 hours. I understand that emergency departments can be busy, but lack of empathy, poor communication, and unprofessional behavior—particularly toward patients in pain—are unacceptable."