Asahikawa Medical University Tokyo Clinic

"Went to my wife's internal medicine clinic for a checkup. She'd been examined by a private doctor beforehand and was told she needed further testing, so I brought a referral letter. So, not only were the wait times long overall, but the billing was awful. 💢 You hand your consultation file to the counter and get a numbered ticket. Then, when it's your turn, you hand that numbered ticket back to the counter and wait again. Then you wait a while again, and this time you have to pay at the payment machine. So why are there two separate counters? I'm from Kanagawa, and when I went to Kitasato University Hospital there, the doctor's medical records on his computer in the examination room were directly connected to the billing system, so the bill was calculated as soon as the consultation was over, and when I returned to the reception, I just inserted my consultation card into the billing machine and paid. Compared to that, Asahikawa is over 30 years behind. 💢💢💢"

"Last fall, I was hospitalized for about two weeks for rectal cancer surgery. The person explaining my condition to me before admission was expressionless throughout, and I didn't seem to fully understand what they were saying. In contrast, each doctor's explanation was thorough and easy to understand, so I felt no anxiety. After surgery, I was asked to help nursing students with their practical training, such as wiping down and providing care for my body, which was difficult to move around in. I agreed. Perhaps because I was nervous, I couldn't do it smoothly, and I felt inexperienced. One of the students came up to me during a break and talked to me about various things, which was very comforting. I also have fond memories of seeing me off to the elevator when I was discharged. I hope that she will become a great nurse in the future. Other incidents during my hospital stay included a patient in my room testing positive for COVID-19 and being removed from the room; a loud announcement made in the middle of the night due to a fire alarm going off in another ward (apparently a malfunction); and a snoring patient, which was quite a nuisance. The hospital food was okay, but the only thing I noticed was that dinner started a little too early, at 6:00 PM. The Wi-Fi and air conditioning were good, and I personally found it very comfortable. I was hospitalized from late September to early October, so the outside temperature was hot when I was admitted and chilly when I was discharged, which made me feel the change of seasons."

"About three years ago, the West Ward staff actively tried to communicate with inpatients and their families, showing a willingness to understand not only the illness but also the patients themselves and their social backgrounds. I felt truly grateful for their caring and attentive service. However, during this recent hospitalization, while treatment was provided, I felt absolutely no care was given. Firstly, despite knowing that the patient and family were repeatedly admitted and discharged, and that they traveled a long distance, there was absolutely no communication beyond the initial admission explanation. Even during hospitalization, the patient said, "Nobody comes to check on me (even when I'm feeling unwell), so I just have to be patient and I'll get through it." Furthermore, requests were met with vague responses and no improvements were made. The patient themselves said, "Nobody genuinely cared about my health or difficulties," highlighting the disappointing nature of the ward nurses' care and response. While the title of "University Hospital" is impressive, it seemed as though the staff had forgotten the importance of "caring for patients." Moreover, the introduction of the "Inpatient Kit" from April is questionable. If you're admitted to or discharged from the hospital once or twice a month, things like cups and toothbrushes start piling up... In this day and age, I question the wisdom of paying for such wasteful things. Furthermore, with hospitalization costs constantly rising, is the hospital trying to discourage long-term hospitalization by making patients bear the costs associated with hospitalization? I was forced to sign up because it's the hospital's system, but I think there are wards that are suitable and wards that aren't. I hope the system and its contents will be reviewed. I know that writing this might make it even harder for hospitalized patients (and their families) to receive proper care, but I hope you understand that I want improvements and that I'm expressing my hope that the hospital will provide care worthy of a university hospital."

"I was admitted to the ophthalmology department in September and December for eye surgery. As you'd expect from a university hospital, not only did they perform the surgery properly, but they also gave easy-to-understand explanations before and after. During my hospital stay, the nurses were very friendly and even their casual conversations put me at ease. Since I was admitted from far away, I didn't have any visitors, so it was really nice to have such a good atmosphere. And as an added bonus, you get a card and candy on your birthday."

"Cited"