Clinica Clofán

"Excellent MD Leonardo Orjuela, I received the best attention, the MD spend time to explain me every detail about my ocular prosthesis, I'm so happy with the results, thank you, fully recommend"

"Dr.Sara Olarte I recomend 100%,shes very nice warm acception,friendly and highly professional with patients.Shes also fully dedicated to her profession and everything she does is perfect and you just feel that she is very good in her bussines.Only problem is her secretary who is very unfriendly cold person.Before chirurgy we need several informations to get from her and on my reuest her answer was very cold and unfriendly and she said she can give me those informations just one day before chirurgy what I find very strange as they are several preparations.Even she did not tell me that I have to have a person with me at the day of chirurgy.This informations somehow I get as I asked her how is after chirurgy?Will I have covered eyes and if I need somebody to help me to come back home!Otherwise people in clinics are very friendly and helpfull but this rececionist was very unfriendly."

"This is my review as an international patient paying out of pocket. My first impression was that the Clinic was very substantial, housed in a 15 storey modern building on a major artery in Medellin. Even though some floors were for parking, and a number of non-clinical businesses were also in the building, I can't think of another tall, ophthalmology dedicated building anywhere. I compare this to the patient experience of an American in Miami who attempts to get treated at the world-famous Bascom Palmer Hospital for ophthalmology care. 1. Appointment time: 3 months minimum in Miami versus 2 days in Medellin. 2. Waiting time: at least 30 minutes to 1 hour beyond appointment time in Miami, to on the dot appointment in Clofan. 3. Human interface. Like at most large provider groups, going for care in a US hospital or clinic is like being inducted into a jail: security, impersonal reception, then a "patient administrator", then a nurse, finally a doctor etc. At Clofan, upon indicating my name and the department, I was accompanied to the right floor to the International Patient desk, where I paid, then to the waiting room for the doctor. There were only two other patients waiting. 4. Clinical consultation. I spend at leat 30 minutes with the MD at Clofan, and he did all the various exams himself. In Miami, a nurse or paramedical professional did the usual basic temperature, blood pressure etc.; then I was seen by the doctor, for a total of 10 minutes. 5. Exit. In Miami, it was like checking out of a jail. First, the nurse of technician detailed the follow up procedure, then the exit patient coordinator (for prescription, next appointment, further tests, and any insurance-related issues). Conclusion: Clofan offered a much more rapid appointment availability, a more accessible patient experience, a longer time with the clinician, and a much less complicated administrative process. Even though I paid the "private patient" rate, it was, for an American, very affordable."

"I am very disappointed with the service I received. I paid a full consultation but never received a diagnosis, despite repeatedly asking for it. I was told it would be sent to me via WhatsApp, but it was never delivered. This lack of follow through and communication is unacceptable especially when it concerns important health information. I don’t recommend this office based on my experience."

"I had a catarats surgery here. Very professional team. Thank you Clofan."