Emirates Hospital Abu Dhabi

"Lisa is incredibly professional, knowledgeable, and makes every laser hair removal session comfortable and stress-free. She takes the time to explain the process, answers all my questions, and always checks in to make sure I’m comfortable. Her attention to detail and care really show. I always feel welcomed and confident that I’m in great hands with her. Highly recommend Lisa to anyone considering laser hair removal!"

"I hereby submit this formal complaint to express my deep dissatisfaction and serious concern regarding the medical care provided to my wife by Dr. Afaf at your clinic. Unfortunately, during multiple visits, the doctor demonstrated unprofessional and inconsistent behavior. We observed that she was frequently distracted and using her mobile phone while examining my wife, which is completely unacceptable and contrary to basic medical professionalism. More critically, Dr. Afaf failed to prescribe blood-thinning medication, despite my wife’s medical condition clearly requiring it. This was later confirmed by several other specialist doctors, who expressed concern and questioned why this medication had not been prescribed. They also emphasized the necessity of administering the medication and conducting regular and careful monitoring of the baby’s growth. Regrettably, no proper medical follow-up or close monitoring of fetal growth was provided throughout the pregnancy. As a result of this deficiency in medical care, my wife was referred to Corniche Hospital, where the medical team requested all ultrasound images and medical reports from the early stages of pregnancy up to the eighth month. When I returned to the clinic to obtain these records, I was asked to pay AED 100 to receive the reports and ultrasound images. This request is unjustified and unacceptable, particularly since the health insurance fully covers pregnancy care, and I have already paid for all consultations and examinations on a regular basis. These medical records are a legal right of the patient, and charging additional fees to obtain them is inappropriate. Overall, the level of medical care provided by Dr. Afaf and the clinic was extremely poor, characterized by a lack of follow-up, weak medical responsibility, and clear administrative mismanagement"

"I had a great experience with the nurse Riza. She is very professional and does her work perfectly. She’s also very kind and makes you feel comfortable during the session. I really liked the results, and I would definitely recommend her to my friends 💕"

"I had an extremely disappointing experience with this hospital. I tried to book an appointment more than five times, and the process was always difficult and unprofessional. For five years, I was a patient at Emirates Hospital in Dubai, where all my children were born. The care there is warm, respectful, and professional — it truly feels like a family environment. After moving to Abu Dhabi, I was advised to try this hospital, but unfortunately, it was one of the worst decisions I’ve made. The staff showed a very arrogant attitude, and in my experience, I felt discriminated against. My family is Black, and my husband was treated with clear disrespect at the reception. He was looked up and down in a very uncomfortable way and spoken to inappropriately. Additionally, the phone service for booking appointments was equally poor, lacking empathy and professionalism. A hospital should be a place of care, respect, and dignity for everyone — something I did not feel here. For this reason, I do not recommend this hospital, especially for families with children. I have now moved to Danat Hospital, where we receive much more respectful, kind, and professional care."

"Had my laser hair removal sessions with Rizalyn and I couldn’t be happier. She is incredibly professional, and detail-oriented. She would always made me feel comfortable, safe, and explained everything clearly. I’ve seen improvements from the first session. I highly recommend Rizalyn to anyone looking for laser treatments and cosmetic treatment."