Group Florence Nightingale Hospitals - Gayrettepe

"I was supposed to travel on Tuesday and had to have COVID PCR test. I chose this hospital for my test as location wise it was close to where I was staying. They do PCR tests 24/7 and the price is 250 TL. So I had mine done on Sunday morning. I received my test result in 5 hours in a text message. Next day, I stopped by to the hospital and got a paper copy of my test result with a seal and a signature. They are fast and efficient. The hospital staff is not necessarily the friendliest, yet they are not rude, either. You just have to ask questions to receive the information that is already supposed to be explained to the patient with the procedures. (e.g. when the test result would come out, how I should get the paper copy of the test result once it is ready etc.)"

"How to start explaining i have no idea, but since the first time we came there (my son, husband and me), the place giving nice ambience, nice people around, let say Gökhan Bey guiding us to here and there for our needed before our son got small operated, thank you very much for your guidance. It was superb handled by Dr. Celal Ünver, thank you very much. And post-operation was handled by ladies nurses which was soo soo lovely ... they make our son even doesn't wanted to leave the hospital. All of them i have mentioned have served us the best way possible that they could give to every patience, in this case our son 😊🧿, they gave genuine smiles coming from their hearts ❤️ , thanks to Dilen hanım, Emine hanım, mısra hanım, Aynur hanım and some of them that i cannot remember, many many thanks for all of you from the bottom of our hearts 💜💜💜."

"I have very mixed experiences at this hospital. My wife and I have been attending there in the lead up and aftermath to our first child being born. First and foremost, the doctors and nurses are wonderful. We have had the pleasure of receiving the expertise of a gynaecologist and paediatrician, both who are very straightforward, supportive and speak excellent English. The administrative procedures of the hospital have much room for improvement. It is near impossible to get a quote in advance. They also do not work with SGK (national insurance), only private insurance whose own procedures are a minefield in Turkey. To give an example, 2 days ago our 5 day old baby needed to spend a night in hospital for jaundice treatment. Straight away I am taken to the accounts office to pay. I paid a 2000TRL deposit. I asked if I could pay the full amount straight away (as after the birth 2 days earlier, it took over an hour for the bill to be ready and an hour is a long time waiting with a new born) and they said no as although they had a price for one night of pediatric care, they did not know the total amount as my insurance may cover some of it. The following morning, the doctor said we would be discharged at 10am, and the nurses had completed all business by 11. We were then told to await a call from the accounts office when they were ready for payment. At 12:30 accounts were ready. I went down, and had a total price much higher than expected. I paid in the payment room then went back to the accounts room to ask if I could have an itemised bill so that I could better understand the charges - I should mention that the way the numbers are conjured seems to be by phone calls and written bills on carbon copy paper. It reminds me of the 1990's. They said to wait for half an hour. I asked if they could email it to me instead, which they couldn't, or if I could collect it in 2 days when we had a follow up appointment, which they said is not possible as there may need to be a reimbursement due to insurance. It was around 2:30pm when they said they were ready. No itemised bill was provided but I had a new bill which was around 40% cheaper due to my insurance, which remember I had told them about at the outset. No itemised bill was produced. They then tried to reimburse be but had problems with the card machine. i was fold to sit and wait, which I did until 3:45pm when 3 members of staff came and together worked the card machine. Summary: The hard stuff (medical expertise) is great. The billing is not great as me, my wife and newborn had to wait for nearly 5 hours for our bill to be prepared and rectified correctly with no sign of an itemised bill. It is as if numbers come out of thin air. A final note to the hospital - if you read this, please do not reply with the "we would like to share our contact information with you" message you post to all negative comments here as I have given detailed constructive feedback. Good luck in organising the billing department with more efficiency, transparency and respect to your patients so that the service is at the same exemplary level provided by your medical staff. As someone from Florence Nightingale's home town, I'm sure it is what Florence, as a person who brought hospitals up to date with modern advancements would want."

"We've been patients of the hospital since decades , I've been operated several times and my sister had and still having cancer treatment in this hospital. Clean and friendly environment but ofcourse make a good search on doctors interested, SGK and private insurances accepted. Never had a bad experience with this hospital."

"So I came from Jordan to do a Laproscopy here, and I can say this is better than any hospital in Jordan. The nurses were all super nice, they used Google translate to let me know what they needed but they also have an Arabic translator in house and for free. I stayed one night and the room was so spacious and comfortable and CLEAN! There was hot and cold water cooler right outside the room which was a plus to make tea throughout our stay. My doctor who came from another centre obviously contributed to the success of the overall experience, but non the less I would certainly recommend this hospital to anyone."