Hanoi French Hospital

"Great experience at Hanoi French Hospital. I broke my clavicle in Da Nang and after many negative experiences at local hospitals there, I found Hanoi French Hospital. I flew there and had a consultation with a French surgeon who scheduled the surgery for the next day. The operation went well and I am now recovering. Dr François Duroux was great, very kind and human, and extremely professional. The staff is very friendly and helpful and everyone speaks English very well, some employees even speak French. The price for the surgery and 1 night at the hospital was more than reasonable. I felt safe and well taken care of. I recommend."

"This hospital is modern, staff speak perfect English. I was seeing extremely fast. They took the time to address all my questions and provide guidance. The doctor that saw me, had very good bed side manner, very professional and reassuring. (Spoke English and French) No translation needed at all. I was impressed to receive this quality of care that match and even surpassed what I would've received back home in Quebec."

"We welcomed our twins at the Hanoi French Hospital. A few months before the birth, my wife was encouraged to sign a “combo package,” with small promotional freebies used as incentives. When the big day came, a Friday afternoon in mid-December, we went to the hospital feeling confident. The prenatal check-ups had been satisfactory: the facility appeared clean, and the staff were generally professional and friendly. However, once we had to stay beyond the four days included in the package, several issues became apparent. First, billing practices felt aggressive and lacking transparency. Payments for additional days had to be secured in advance, with amounts blocked on our card. The invoice was extremely detailed, even filtered water was charged, and while thorough, the hospital did not proactively inform us that the daily rate after the package would increase significantly. We only discovered this when invoices arrived. For the sake of our twins, we paid the fees, which some days reached up to around $1,000 per day, but the lack of upfront communication felt unprofessional. What concerned me even more was a clinical practice in the NICU. Despite the otherwise caring attitude of the nurses, newborns were bathed daily. One of our sons developed red marks over his body. The NICU head reassured us this was normal and would disappear, but after researching and consulting others, we learned that daily bathing, especially with shampoo, is generally not recommended for premature babies because of their sensitive skin. When I raised this, I was told it was simply common practice rooted in local culture. This was surprising given the hospital’s positioning as an international facility. I was also uneasy seeing IV lines secured with tape while visibly leaking (photos attached). For a neonatal environment, this did not meet the level of hygiene and precision I expected. On our last day, we even noticed ants on the meal tray, reinforcing the impression that appearances may not always match internal standards. The hospital’s marketing team approached us for interviews and photos to use in promotional material, offering free pediatric consultations in return. We declined, as we were uncomfortable with our newborns being used for marketing purposes, especially given our mixed experience. The hospital is owned by Navis Capital Partners, and at times it felt as though marketing priorities outweighed patient experience. In summary, while the hospital offers many qualities of a high-end private facility, there are areas, particularly transparency, clinical consistency, and hygiene, where improvements would be welcome. Since then, we have chosen Vietnamese public hospitals and have been very satisfied. The staff are equally skilled and kind, and the environment feels more focused on healthcare than on hospitality or commercial presentation."

"Very good staff , Having smile all people make you relax to get a treatment , fast response each test , Well maintenance team for healthcare checkup"

"Unfortunately, I needed emergency surgery while in Hanoi. I was brought to The French Hospital. The medical care was wonderful. The staff were beyond helpful. They spoke English, they respond to call bottoms in less than 5 minutes. I received excellent care from the doctors to the cleaning people. The food was terrific, most times better than our local diner food. Staff smiled and provided excellent care and concern. My family was very concerned in the States. The Doctors took the time to speak to them and explain what was planned for my medical needs. I’m forever grateful to be leaving here on my own two feet to continue my recovery at home."

"Less than a month ago, I broke my ankle in Mai Chau, Vietnam. It was recommended that I go to the Hanoi French Hospital for care which I did a few days later. I still cannot believe the high quality, exceptional care I received. Within 24 hours of arriving in the Emergency Room, my multi-fractured ankle was diagnosed, follow-up exams done, met the ER doctor and my Orthopedic Surgeon, with surgery scheduled for the next morning. In less than an hour, I was comfortably settled in my hospital room with an IV in my arm meeting the surgeon for a second time as he explained the details of my upcoming surgery. Using his phone, he showed me the latest images of my ankle. Soon after the Anesthetist arrived, explaining how I would be put to sleep for the three to four hour surgery. The warm welcome I received from the nurses, aides and entire team on the surgical floor, was equally astonishing. Little did I know that it would be home for the next 7 days. No words to describe the competent, professional care I received throughout my stay. Yes as a foreigner, they verified that I had insurance and had the ability to pay when I first arrived. What was unusual however was how detailed the estimate was for the services I would receive. Two pages with a line by line listing with descriptions—the final bill was very close to the total I had been given. I was shocked that the cost could be so much lower than what it would have been in the US or Canada. But most of all, I was in awe of the quality care I received throughout. From the operating team, to the physiotherapist, the 24-hour nursing and aide staff, to housekeeping and meals, I will never forget the 7 days I spent at the Hanoi Hospital. I lived an experience that went beyond what one sees as a tourist. Credit to the Hanoi French Hospital is that my US Orthopedic surgeon back home, who is handling my post-op care, was equally positive of the professional work that was done. I have no doubt that my healing is on the right track. No doubt either that I will resume my trekking trip to Vietnam one day with perhaps a stopover to say thank you again to the medical team that took such good care of me. Most especially my wonderful surgeon, Doctor François Duroux and Doctor Erwan Dubuc, the Hospital CEO, who I had the privilege to meet, kudos for leading such an awesome hospital complex."