Helios Hospital Berlin-Buch

"My doctor is very cooperative and tries to help me. The problem is that follow-up after discharge from the hospital is almost impossible because it is via emails. They only responded once when I requested a medical report for my stay, and after that, for a month, and after that, no one responds to emails about the medication dosage that causes side effects. Maybe I should stop it, reduce the dosage, change the medication, or stop it. I have been taking it for a month. I have to contact the doctor or the hospital, but the hospital does not respond. I find that sending emails and waiting for a response that does not come is a very bad method and may ruin the treatment. There are other methods such as WhatsApp, Instagram, and many others to communicate and follow up with patients after they leave the hospital, especially patients from other countries. I suffer a lot and my treatment is sensitive as it is a brain and nerve specialty. I do not go to work and every day I have to take strong painkiller injections and I do not know what to do. Should I stop the medication or is it dangerous? There must be follow-up and follow-up from them even if I do not call. 😔😡 And just as we pay all the dues in advance and large sums, why do they not care about where we must travel so that we can be treated well?"

"Booked an appointment, with one of the few doctors available for online booking. Arrived there and they told me they can’t receive me because the doctor is not an orthopedic doctor anymore, she is a “surgeon” only. How comes a doctor forgets their specialty and can’t receive patient anymore… have no clue. The excuse? “We are sorry, we asked IT to remove the doctor from the booking system but they didn’t.” The resolution? I drove 3h back and forth for nothing, they couldn’t receive me at all and suggested I book an appointment in 2 months from now. I’ll definitely not go back for sure. If you’re in need of urgent care - this is a place to avoid."

"I had to go to Helios Buch after falling with my bike. I was quickly seen by Dr Ahmed, who ordered an Xray and later a CT of my elbow. I got a cast on my arm by a nurse and went home. Honestly, I don’t have anything to complain. The only thing that bothered me was how unsympathetic the lady at the “Frontdesk” of the ER was. Other than that, the service was great and I can recommend it."

"A very large hospital campus. The campus is like a big village. Everything has been considered for patients and their relatives. Even though the buildings seem many and big, there is a nice system. He takes care of patients very well. Almost every employee I saw was friendly. Additionally, the guesthouse designed for patients' relatives to stay was simply superb. It was also very nice that the building was made entirely of wood. The rooms were very spacious and clean. Room rent is 22.5 Euros per night. If you stay here and pay this fee, you can use the kitchen, food and drinks in the kitchen, sports equipment, massage chair, bicycles and many other things for free. It's also nice to be able to donate here. Volunteers come and work here twice a week, preparing breakfast and dinner. This is a very good service for the public good. I think those who have the means should donate or volunteer here."

"I'm an American living in Germany and decided to have surgery to remove a gastrointestinal stromal tumor here, as it's one of the leading centers in the world for this very rare cancer. Everyone has been very kind and has tried to speak English with me, given my limited German. It's only the first pre-op day with meetings with surgery, anesthesia, etc., and the requisite blood work. My surgery is tomorrow, and I'll be happy to update with more information if there's anything relevant."