HM Hospitales Madrid

"Horrible experience!! I was left waiting for two hours because the doctor decided to leave and I was told to wait for another one who already had her own patients. They kept telling me “not to worry,” but in the end, I wasted two hours for absolutely nothing. Completely unprofessional and disrespectful of my time"

"I went here because I felt a pain on my arm. I was treated very quickly at the urgencias and they even provided a translator for me. The first one was great and translated every thing, but after my Xray, the second translator seemed to be in a hurry and didn’t translate or explain everything as detailed. I even thought I had a fractured disc, but actually it was something else when I translated my papers at home."

"Average service in the hospital, but dealing with their billing department is a nightmare. Being chased for outstanding invoices that are due to their own admin errors, hospital failing to provide adequate evidence to your insurer leading to €1,000+ euro out of pocket when it should have all been covered. I personally regret attending this hospital, and should have gone elsewhere or public via social security."

"What a surprise: the old man doctor dismisses the woman as hysterical. Doctor took 30 seconds to wave me away and authoritatively insist there's nothing to be done. He offered me an anti-anxiety pill when I tried to explain more symptoms. Desk staff was nice."

"I had a great experience here. The international patient division helped us out and we had x-rays done and contact through insurance at the same time. We were in and out in 2 hrs. They even provided a translator through out the entire process."