Hospiten Cancún

"I had an emergency endoscopy, and I was told it would be $9000. I asked for an alternative treatment, as that was a lot of money. They said no other treatment could be done and that my only option was to go to the state hospital, which they told me would take up to three days. I reluctantly agreed and was charged $11,000 at discharge. Two things to note, I was never given an option to go to another hospital as this hospital contracts with the resorts to funnel tourists into their hospital which charges ridiculous prices. This is a scam in my opinion. No choice was given to me until it was too late. I agree with some other comments about having travel insurance, but I have traveled all over the world and have never seen marked up prices such as these. Hopefully, my home insurance will cover some of the cost."

"I was on vacation in Cancun when I suffered a heart attack at the resort. From the moment I arrived at the hospital, the care I received was exceptional. The entire team — from administration to the nurses to the cardiologist — was professional, attentive, and compassionate. During one of the most frightening experiences of my life, I felt safe and supported every step of the way. I am deeply grateful to Dr. Estevan Ortiz, Pedro Daniel, and the entire staff for their dedication and professionalism. Thank you for helping save my life."

"Dear Mexico, I can’t thank you enough for the care I received during one of the scariest experiences of my life. After aspirating a dental stitch, developing pneumonia, and nearly dying from septic shock, I found myself in a situation where everything depended on the people caring for me. What I experienced was extraordinary. The love, kindness, selflessness, compassion, and empathy shown by every member of my care team were beyond anything I could have imagined. Never before have I witnessed such comprehensive, immediate, and heartfelt care. Every doctor, nurse, therapist, technician, and staff member treated me not just as a patient, but as a human being worthy of dignity, comfort, and hope. In a moment when I was fighting for my life, you fought alongside me. From the bottom of my heart, thank you for doing what you do and for doing it with such grace and humanity. I will never forget it. With profound gratitude, Johnnie Lanier @Hospiten ❤️🇲🇽 “Mexico didn’t just help save my life—they helped restore my faith in human kindness.”"

"We had to take my son here for some respiratory issues. We were sent by the doctor at our resort. We got some breathing treatments and steroids and my son was seen by the pediatrician. We got some meds for him to take for the duration of our trip. Everyone was very nice and helpful. I highly recommend getting travel insurance. You never know what you will need it for."

"My husband was seen in the Emergency Department after a head injury. He was cared for by Dr Elizabeth Alorso Quesode and Dr Diana Cortelloroe with excellent care. His nurse from the Emergency Department was Jario Gonzalez who was fantastic! He was compassionate and caring with great skills of nursing. Excellent nurse!! Thank you also to Nurse Gerssell Orlin for your care. The care was excellent. My husband stayed until evaluated by the neurosurgeon the next day. Appreciative to all during this visit. This was a very clean hospital setting where we received great care while visiting in Mexico for our vacation."

"One of the worst experience I’ve ever had. As somebody coming from United States, hoping to feel comfortable and safe we were not. My son had a head injury needed a few stitches and wanted to charge us $4000. Didn’t check insurance didn’t check if he had a concussion, nothing and refuse for us to speak to any higher-ups do not ever go to this private hospital."