Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute

"I would like to bring to your attention my disappointment regarding the behaviour and service provided by certain staff members at the Neurology Department. During my visit, I experienced unprofessional and disrespectful behaviour from the staff, particularly Namita and another female staff member wearing a dark blue dress. They were uncooperative, misbehaved, and did not handle my concerns with the required patience and respect. I was also given an incorrect appointment, which made us wait there for almost 2 hours and being a cancer patient I cannot wait at the hospital for so long which caused unnecessary inconvenience and stress. I would like to clarify that the doctors and other faculty members working in the department are excellent, supportive, and professional. However, the behaviour of these two employees is creating problems and negatively affecting the overall patient experience making the neurology department the worst. Patients visiting the Neurology Department often require care, patience, and proper guidance, but unfortunately, the attitude and actions of these staff members did not reflect these values. I request the hospital management to look into this matter seriously and take appropriate steps to improve staff behaviour, communication, and patient handling. I hope necessary action will be taken to ensure a better experience for patients in the future. Thank you."

"This hospital is very close to my home, and I have been noticing it for quite some time. It always has a good crowd, which clearly shows the trust people have in it. I even recommended it to a family friend for treatment, and their experience turned out to be very positive. The best part is that the hospital is spacious and well-maintained. The doctors are well-trained and experienced in their respective fields, and the staff is supportive and professional."

"Admitted senior citizen patient experienced inefficiencies twice. Untrained nurses: hardly any experience, makes, adminsters saline drip and forgets to take out, checks BP without stethoscope, no regular checks on patient. No keeping track of appointments of x-ray, ct scan etc. Measures and notes 90/50 BP for a high BP patient as normal ! Communication issues. Standard answers for any query. Administration: 1. Too much process but too little staff to handle the load. So, even for admission or any procedure related forms, you end up waiting for 1 to 2 hours after taking token. 2. TPA / cashles - At admission policy details are asked but not informed that there those are not being used to initiate mediclaim. So, you may lose one day thinking they might have initiated. Then you come to know about token thing for TPA desk, and heavy form filling, and printouts etc. 3. For every subsequent query or work, you have to wait for endless queues. If aksed for senior persons, reply is negative. No other supervisor/senior only the front desks. 4. Cashless is joke - because you will be asked to deposit almost 80 to 90% upfront before any procedure. Out if this 10% is refunded 2 to 3 months later. Diagnostics: Same endless queues, you get appointment for 12 pm. Patient without any food since morning. Waiting outside the labs, the number comes at 4pm ! Even seen ICU patient waiting for so long - how can one normalize such process ? If you want reports, again you will have to run from pillar to post - not given to patient directly. The doctor you opt for, may give attention for the procedure he is supposed to perform, after that its all lose ends, no cohesive treatment, and no easy access to doctors."

"Excellent Doctors, Heartless Management. While the doctors are great, the hospital is poorly managed. The administrative staff is ruthless and unprofessional. It feels like patients are being exploited and harassed for money at every step. Dealing with their administration is a mental nightmare. Apart from the doctors, everything else is a mess. Expect administrative harassment, financial exploitation, and zero empathy from the staff. Avoid if you want an stress-free recovery. A lot of misinformation and half information is there. So be careful. Not recommended at all otherwise the attendees with patients will become patients by themselves with the pressure they gave you."

"While the doctors are competent and unfortunately, the experience beyond that has been deeply disappointing. Across multiple visits over the last 5 years, every 6 months to 1 year prices increase. However nursing talent keeps decreasing. I have encountered young and seemingly undertrained nursing staff missing medication doses, procuring incorrect dosages, and struggling with basic communication due to language barriers. What makes the experience even more frustrating is the administrative burden. Nearly every visit seems to require a follow-up visit solely for cashless authorization formalities. The staff at the TPA desk and those coordinating with the nursing teams often appear overworked, overwhelmed, and visibly frustrated—unfortunately, patients end up bearing the brunt of this dysfunction. The 13th floor is scorned even by the nursing staff. On previous occasions we have been advised off the record to move to 12/14th floor because 13th floor is poorly managed. We have seen unclean rooms, dust deposits as if not cleaned for days, a floor so dull and lacking staff you can shoot a horror movie there! If this is the standard at one of the region’s most awarded hospitals, it genuinely raises concerns about the broader healthcare experience elsewhere."