Lilavati Hospital and Research Centre

"I along with my wife visits here for our regular health check up services. The Health checkup services here are the best in terms of their guidance, planning and execution of all tests. The staff, technicians, doctors at all sections iare very polite, supportive, and helping nature. Surely, I like and recommend the Lilavati Hospital for All type of Medical Service. Of course I wish everybody be healtby and God bless us/everybodcoy not to visit any hospital @we all healthy."

"We had an excellent experience at Lilavati Hospital. My father underwent bypass surgery under the care of Dr. Nitin Gundre, and we are truly grateful for the treatment and support we received. Dr. Nitin Gundre is extremely skilled and professional. He explained the entire procedure clearly and patiently, which kept us calm and confident during a very stressful time. The surgery went smoothly, and we are thankful for his expertise and dedication. The sisters, brothers, and the entire hospital staff were very cooperative, kind, and supportive throughout the stay. We did not face any difficulties at any stage. The post-operative care was excellent, and the staff was always attentive and responsive. A heartfelt thank you to Dr. Nitin Gundre and the entire team at Lilavati Hospital for their outstanding care. We highly recommend this hospital for its professionalism and compassionate service."

"My father has been admitted to Lilavati Hospital twice, and our overall experience has been very positive. Security and Access: Security is well-managed. Bags are scanned at the entrance, and visitor passes are required to access certain floors. Elevators are always manned, and the attendants are helpful in guiding you to the right floor, though during peak times there can be a wait. A big plus is the readiness of staff with wheelchairs when bringing patients for OPD visits or admission – this makes movement within the hospital smooth and stress-free. Admission and Rooms: Both admissions were quick and hassle-free, with room options and costs explained clearly. The first time, we had to choose the triple-sharing room (the only other option was an executive suite, which was beyond our budget). The triple-sharing room was decent, but the washroom could be better and the recliner provided for the attendant was uncomfortable. The second time, we stayed in the twin-sharing room, and the difference was significant. The facilities were much better, the washroom was clean, and there was a proper resting area for the attendant, which made a huge difference in comfort. Care and Staff: The hospital staff were consistently kind and attentive. The male orderlies were patient, friendly, and paid attention to patient comfort. The nursing staff were exceptional – quick to respond, patient, and caring. Doctors and Medical Team: The doctors were excellent. They spent time explaining the patient’s condition and treatment options in detail to both the patient and the family. Their clarity, professionalism, and reassuring approach gave us a lot of confidence. Food and Diet Services: Food quality was decent and timely. The catering staff were regular and punctual, and the dietitian deserves a special mention for taking genuine interest in the patient’s needs and preferences. Billing and Payments: Billing was transparent and systematic. Detailed, itemized statements were emailed regularly, including midnight updates, which made it easy to keep track of expenses and outstanding amounts. Reports and Dispatch: This is one area that could improve. Collecting reports after discharge was inconvenient. Some reports were at the dispatch counter, while others had to be collected from individual departments. Even though the results were ready, some were not printed, and we had to remind staff about missing reports. A centralized collection point or emailed copies would greatly help patients and families. Canteen: The canteen on the second floor operates on fixed meal timings for breakfast, lunch, and dinner. The food is reasonably good, though nothing exceptional. Overall Experience: Lilavati Hospital stands out for its quality of care, professional staff, and transparent processes. The doctors are excellent and thorough, the nurses are patient and caring, and the entire staff – from security to catering – is polite and friendly, which makes a stressful time a little easier. While there is room for improvement in areas like the triple-sharing facilities and report collection, the overall patient care and experience were excellent. It’s a hospital we would trust and return to if needed."

"Excellent care and professionalism at Lilavati Hospital. The doctors were highly experienced and explained everything clearly. Specially Dr Apoorva Prasad and Dr Atul Goel. Nursing staff was very caring and attentive. World-class facilities, excellent hygiene, and smooth coordination throughout treatment. Truly grateful for the support during a critical time. Highly recommended."

"Top-Tier Doctors: Lilavati is home to some of the most experienced and famous consultants in India, especially in Cardiology, Maternity (IVF), and Orthopedics. Modern Technology: The hospital uses advanced equipment for surgeries and diagnostics, including robotic surgery and high-end MRI/CT scans. Cleanliness & Comfort: Most patients report that the rooms are clean, well-maintained, and comfortable. Emergency Care: They have a very efficient 24/7 casualty (emergency) department and a large ICU, which is vital for critical cases. Location: Situated in Bandra Reclamation, it is easily accessible from both South Mumbai and the suburbs."