MALO CLINIC

"Takes a bit long to get called in. Sometimes the elevators and different floors are confusing"

"Absolutely unacceptable behavior from Malo Clinic! Ângela Serra, in her role as Customer Service representative, scheduled an appointment for me on Good Friday — a public holiday on which the clinic was closed. Not a single person bothered to inform me. I am not based in Lisbon, yet I made the long trip all the way there and back — hours of driving wasted — because nobody had the basic decency to warn me that the clinic would be closed. This is a disgraceful waste of my time and money, and reflects a shocking lack of professionalism and respect towards patients. This is no way to treat people. I cannot recommend this clinic to anyone."

"I was traveling to Lisbon suddenly my front crown came off, I didn’t know where to go or speak portage's, I found Malo clinic 18 minutes away from my hotel. Admission lady,Patricia Vilone went beyond help to get me in as soon as possible. She was very nice and helpful. When I saw Dr. Rodrigo Gonzales, immediately he helped me to put the crown back . I was impressed with their great system . It was my first trip to Portugal ( lisbon) I have to say honestly, because of them I loved Portugal and tell executive of that clinic you are very lucky to have Dr. Gonzales and his staff. Great job and I can’t say thank you enough to you."

"1.5 hours late for a simple cleaning. Didn’t let me know either before I got there or while I was waiting. Eventually said their equipment was broken (1.5 hours later). I have sympathy for problems arising, but none for no communication at all."

"First class clinic close to the airport in Lisbon. Initial email correspondence with my dentist was was very positive , on arrival reception staff couldn’t have been more helpful and my initial appointment with dentist was fantastic. He (Pedro) explained to me very thoroughly and in a way I understood what procedures were required to correct the considerable issues with the teeth on my lower jaw. I thought I needed at least 4 implants but it became apparent I didn’t, which was a real surprise to me. About one after I left the clinic feeling very relieved and delighted with my appointment I received an email detailing the whole process and the cost and how best to proceed time wise. Absolutely faultless to be honest and very happy with the cost. Not at all surprised that the Malo clinic is so highly rated."

"I have been a client of Malo for years. Very professional, super kind team and excellent service in their newly refurbished location. I actually look forward to going there 😁"