Medical Park Antalya Hospital

"We recently had to stay at Medical Park Hospital in Antalya due to a medical emergency during our holiday. I want to acknowledge that the medical treatment itself was very good and fast. The doctors and nursing staff acted quickly and provided the necessary care, for which we are grateful. The hospital room was disappointing. It was very small, cramped, and uncomfortably hot, with no proper space for a family. My husband had to sleep on the floor, as there was no extra bed provided. We were told that the hospital would try to find a second bed for him, but we never received any update, and nothing was arranged. Later at night, when I needed to have blood tests done but couldn’t turn on the light in my room because our baby was sleeping, I went to the next room. I was surprised to see that there was a bed there that no one was using for the entire duration of our stay, right up until we checked out. There was also no bed linen provided for my son, who had to stay with us, and he was forced to sleep without proper bedding. The food provided was of poor quality, and, to make matters worse, no food at all was given to my son during our stay. On a positive note, the Russian translator, Kamil, and another lady who assisted us the following day were amazing. They were professional, kind, and very helpful, which made communication much easier during a difficult time. Unfortunately, the English translator, Rabia, was extremely unprofessional and rude. She frequently raised her voice, walked out before I could finish conversation, didn’t allow me to take her full name and failed to translate much of what the medical staff were saying. This made an already stressful situation much worse, as it was difficult to understand what was happening and to communicate our needs. Once we checked out, we found that the discharge document contained many mistakes, including errors in my nationality, the date when symptoms first appeared, and an inaccurate summary of my overall condition at the hospital. We had to request corrections to these important documents. Additionally, all the invoices took a week to arrive for some reason, and we had to do a lot of chasing to get them before we left. It’s also important to mention that we paid roughly 2,000 euros for just one night’s stay, which included overnight medication, two ultrasounds, two blood tests, and a consultation with a consultant. I feel this is a very high amount considering the level of comfort, room conditions, and food provided during our stay. While I appreciate the quality and speed of the medical care, the lack of basic comfort, poor communication, and the rude behavior of the English translator made our experience at Medical Park Hospital far more difficult than it needed to be. I hope the hospital will address these issues for the benefit of future patients and their families."

"The check-up service is absolutely the worst experience I’ve ever had. They promised my tests would be completed by the afternoon at the latest, but instead, I was left waiting endlessly. Everyone around me was also complaining, and when we asked for updates, the staff gave vague and useless responses. The system is completely broken, nothing works properly, and the entire process is a waste of time. I strongly advise against coming here under any circumstances."

"This place is extremely unprofessional and a complete SCAM. The female doctor in the ER made an inaccurate diagnosis and seemed completely incompetent. They charged me money but provided no real help, and even attempted to administer an unlabeled IV, which felt very suspicious. On top of that, the English translator was rude and displayed racist behavior. I strongly advise against going here, it was by far the worst experience I've ever had. This hospital should not be in business, the night ER doctor should be questioned"

"We had a good experience but it was pricey. I visited for an ENT issue and got good care but the price was high: $410 USD for an exam and a hearing test to diagnose tinnitus. My husband paid $100 USD for a single blood test. The hospital was modern and clean but more like a public hospital than a private one because it was so busy. I thought there would be English speaking staff with such high prices but the only English speaker was the interpreter who was provided by the hospital at no charge. We would have been lost without the interpreter who shepherded us through the system. I understand charging foreigners more but I thought the prices excessive for a public hospital experience."

"I can only agree with the many negative reviews. I had the feeling that you shouldn't necessarily expect humanity here with a foreign ID card; the main thing is to have a lot of money with you. Prices were quoted on the phone, but as soon as you show your foreign passport, they increase them threefold without good reason. Long waiting times, unfriendly staff; I feel it's more like an expensive commercial building than a hospital."