Mitsui Memorial Hospital

"Took me in from an ambulance when I said I didn't have insurance. Did imaging, but refused to treat me. Found out my insurance would pay, but the hospital refused to work with them. They handed me a bill for over ¥3,000,000 and threatened to have me arrested if I didn't pay. The hospital is run like a predatory extortion racket that goes after foreigners."

"We aren’t japanese, my wife had health emergency we had referrals letter too. While booking appointment they asked for japanese translator so we took friend with us, the lady at the reception Gave form which was in English asked to fill it in japanese, started taking my fends interview like will you be coming every time with her? Started asking her some medical terms in japanese like do you know this? It was worst experience overall. Never seen anywhere. We even asked you atleast get her checkup done, our friend can understand that much japanese, detailed report you can give us we will show it to our physician but no. As if they were trying to send us back. So it’s advice for foreigners, think twice before going there."

"The worst customer service I have experienced in Japan in almost 5 years I’ve been living here. I called to ask a question, and the moment I tried to do so, the lady who spoke english interrupted me “we can’t answer this question”. I told her I have not even been able to ask the question, how could she know whether she could answer it or not?! She interrupted endlessly until I could finally ask the simplest question “Can I make appointment with Dr. Maki Nakata”. The worst experience. Looking for medical help and getting this instead is just ridiculous. If you need help, try Jikei hospital or Saint Luke’s - great service, great doctors."

"The good and the bad. The doctors and nurses were very attentive and although very few spoke English we managed to get by with google translate. The treatment was excellent and thorough. The downside was the hospital administration. Despite having valid insurance, they refused to deal with them and we were made to pay an enormous amount before treatment would begin. After the treatment and an overnight stay, they revised the bill ( about 2/3rds) of original payment. Then the complications began. Instead of refunding the difference they refunded it all, then wanted the revised payment immediately. The refund didn't go through to our bank and we had no money left, threats of detaining us at the hospital until we paid added to an already stressful situation. We eventually managed to pay after much moving of moneys from various accounts. Their "Refund" didn't arrive for another 5 days and many phone calls later. Disgraceful handling of the situation."

"It is unfortunate, but they were unable to see me in the emergency department, even though I was having acute severe ear pain (an emergency). I was told to wait at the security desk for an extended period of time, and then told they simply have no doctor who can help with ears after 8pm. It isn't much of an emergency room if you cannot treat emergencies."