Motol University Hospital

"As FOREIGNERS; I went with my girlfriend for a fever that lasted rather long. The staff at the foreigners department was very friendly and instructed us what to do and how to get there. Once in the emergency room we waited for 1h30mins and were asked in. The emergency doctors were also very friendly and did the necessary checks. They asked us to wait 1h30mins to 2 hours for test results. I asked if we could sit outside for a bit of that time and they said we could. After 1h30mins outside we headed back in. Shortly after we were called back in and given the necessary info, prescriptions and sent on our way. Thank you doctors and workers from Motol 🫶"

"Hello, On the morning of 17 November, I visited Motol Hospital due to severe ear pain and discharge that had started a week earlier. I was first directed to the foreigners’ department, where a staff member assisted me, filled out a form, and sent me to the E1 ORL clinic. When I arrived at the clinic, I was third in line. The assistant looked at my documents and said “earwax cleaning is not an urgent case.” I explained that I did not think it was earwax, that I had been taking antibiotics for a week, and that the pain had not improved. Despite this, the assistant reluctantly took my file and went inside. After waiting for approximately 2.5 hours, we asked the assistant when my turn would come. The assistant spoke to the doctor, and the doctor came out and told me in English: “The patients here are more urgent; they all have surgery tomorrow. I need to check them first. You won’t die from ear pain. Come back in 2–3 hours, and I can see you when these patients are finished. If you don’t come back in 2–3 hours, don’t come tomorrow either because it will be equally busy.” Although I took my number at 08:00 and had my turn, at 10:30 I was addressed in this manner. The communication and attitude made me feel disrespected and disregarded. I request that this incident be taken seriously and properly reviewed. Thank you."

"One of the worst hospital experiences I’ve ever had. The staff were disrespectful and shouted at patients, and the waiting time was completely unreasonable. I waited over four hours just for a basic health check and still didn’t get to see a doctor. This level of care is unacceptable and a change should be made immediately."

"I was here couple of times unfortunately. But today was the worst experience I had in any hospital. Waiting 2 hours for their Kartoteka, just for them to take people without a number of order taken. Then when I get there to register, they inform me that they change the policy, and I need to have a letter from another doctor to check me. Like what in the hell is that, I need to go to a doctor to check me so he can gave me a paper that will allow to treat me. I have Czech insurance, worked here for almost 10 years and still this is a new experience If you need a doctor or something go anywhere else to get treated, because here they will sent you anyway"

"IVE NEVER BEEN TREATED SO POORLY, my friend had been throwing up all day so we brought her here to the EMERGENCY but the took 2 and half hours for check up while Czech citizens were taken in just in minutes. They threw our phones and forbid us from seeing my other two friends, talking shit about us and yelling at us. Even a Czech citizen was concerned that she came up to me and warned me about the doctors negativity, last night at 2:20 am or something we arrived at the hospital and waited till 4:30 am and we’ve left the hospital at around 8-9am this is ridiculous, you can’t mistreat people cause of their race."