Motol University Hospital (Fakultní nemocnice v Motole)

"IVE NEVER BEEN TREATED SO POORLY, my friend had been throwing up all day so we brought her here to the EMERGENCY but the took 2 and half hours for check up while Czech citizens were taken in just in minutes. They threw our phones and forbid us from seeing my other two friends, talking shit about us and yelling at us. Even a Czech citizen was concerned that she came up to me and warned me about the doctors negativity, last night at 2:20 am or something we arrived at the hospital and waited till 4:30 am and we’ve left the hospital at around 8-9am this is ridiculous, you can’t mistreat people cause of their race."

"Hello, On the morning of 17 November, I visited Motol Hospital due to severe ear pain and discharge that had started a week earlier. I was first directed to the foreigners’ department, where a staff member assisted me, filled out a form, and sent me to the E1 ORL clinic. When I arrived at the clinic, I was third in line. The assistant looked at my documents and said “earwax cleaning is not an urgent case.” I explained that I did not think it was earwax, that I had been taking antibiotics for a week, and that the pain had not improved. Despite this, the assistant reluctantly took my file and went inside. After waiting for approximately 2.5 hours, we asked the assistant when my turn would come. The assistant spoke to the doctor, and the doctor came out and told me in English: “The patients here are more urgent; they all have surgery tomorrow. I need to check them first. You won’t die from ear pain. Come back in 2–3 hours, and I can see you when these patients are finished. If you don’t come back in 2–3 hours, don’t come tomorrow either because it will be equally busy.” Although I took my number at 08:00 and had my turn, at 10:30 I was addressed in this manner. The communication and attitude made me feel disrespected and disregarded. I request that this incident be taken seriously and properly reviewed. Thank you."

"“I HAVE NEVER BEEN TREATED THIS HORRIBLY WHILE BEING SICK” . I’m writing this with tears in my eyes, and I know that even then, nothing is going to change there. They claim to be foreigner-friendly, but it seems like that only means confirming that you are not Czech so they can shout at you while you’re unwell. Unfortunately, I’ve been there three times. This time, I had to go to the emergency department for quick treatment after suffering for 10 days. Since my insurance had ended, it was nearly impossible to find a general practitioner. The doctor was extremely rude and even aggressive. She kept questioning why I came to the emergency department, even though there were not many people there at the time. She didn’t let me properly explain my condition and handled me very poorly for several minutes. In the end, she prescribed medication that was very expensive, and after completing it, I saw no improvement. I had to visit another doctor afterward. I am honestly shocked. I have seen better healthcare experiences in developing countries and have never faced anything like this before"

"I'm visiting from Canada and was terrified to come here after reading the reviews, but needed to go to hospital as on Sunday there were no clinics open for a minor emergency. Everything about the experience was so much better than any emergency room I've ever been to in Canada. Folks spoke perfect English (as they do everywhere in Prague), were polite, and helpful. I was in and out of the emergency with a prescription in literally 20 minutes, which was available for pick up at the same hospital. Incredible."

"5 stars as an inpatient, 4 stars as an outpatient. Medically great but communication is lacking. Had an accident and ended up with a severed tendon and in need of urgent surgery. I was admitted quickly and stayed for a few days. The doctors spoke English and Russian and some of the nurses spoke Russian. The nurses that only spoke Czech went to great lengths to communicate in any way possible, including mime and I'm pretty sure they would get a drawing board if necessary. The surgery went smoothly and I was so grateful for the immaculate care by the nurses, I've never felt so well taken care of. 100% professionals. However, no one really told me what is happening. I had to insist to see a doctor because no one was telling me about the next steps. I was told I will meet the doctor in the follow up meetings, but I only met him 2 weeks after I was discharged and until then had no idea what is the plan. Communication was a problem and I think it's because of the language barrier, it was impossible to get a hold of them over the phone as people would hang up or put me on hold forever, and those that didn't speak English were impatient. I had to go there physically every time something was a little wrong (swelling). While the communication was frustrating they did a great job fixing my tendon, and when I finally met the surgeon he answered the very long list of questions I had and I am now healing well. I am very thankful. If you have a medical emergency in Prague - this is the place."