Mount Elizabeth Hospital

"Despite the hospital undergoing renovation, and cause some dust and noise. But I would still like to say thank you to all the staffs . The nurses to the butler are professional and caring.. Especially to the Staff Nurse Jullianne Marie Parian from the ICU at Mount E, provided truly outstanding care for my mum. Jullianne was always attentive, patient, and made sure my mum was comfortable, even when things were busy. Her professionalism, compassion, and gentle nature reassured both my mum and our family every step of the way. We’re deeply grateful for her dedication. Thank you, Jullianne! Hugs"

"I am truly grateful for the lactation consultants, especially Thiri. She is very patient taking the time to show me, letting me practice, and offering gentle guidance throughout. What touched me most was how they went the extra mile to remember my baby’s details. I felt very supported, cared for, and happy with the service."

"Service/ doctors/ room are good. But management should close ward near to any drilling. Can feel the vibration in the room. The only solution was ear plugs and “I told you when admission”. Very inconsiderate hospital as they are only concern about $$$$"

"I would like to express my sincere appreciation to the Mount Elizabeth team that had took care of me; from my delivery till post-delivery stay at Ward 4B. The doctors and nurses demonstrated exceptional professionalism, compassion, and patience, always taking the time to explain and provide reassurance. The butler service staff were consistently polite, attentive, and prompt in assisting with food orders and delivery, ensuring comfort at all times. The cleaning staff also did an excellent job, maintaining a clean and pleasant environment with great care and courtesy. Overall, the team’s dedication, prompt assistance, and high standard of service made a meaningful difference and reflect the hospital’s commitment to excellence. I would like to extend my sincere commendation to Ms Thirin, Lactation Consultant, for her exceptional patience and dedication. She took the time to carefully teach my husband and me the essential toddler care skills and knowledge, ensuring we felt confident and well-prepared. Her clear guidance, calm approach, and willingness to answer our questions made the learning experience reassuring and valuable. We are truly grateful for her support and professionalism."

"Terrible hospital admin service leaves patients vulnerable. Payments front desk was lacking clear knowledge about payment methods. Their advice was very frustratingly unclear, especially when patients are undergoing medical procedures and under anaesthesia. 1. A random charge of $2000 was placed on my credit card without any clear explanation. 2. I asked to pay by insurance and provided my details. Mount E payments desk confirmed they would claim direct from the insurer and to return my credit card charge within a few days. 4 weeks later, this has still not been reversed. 3. 4 weeks later, the payments desk changes direction and now requires a letter of guarantee before a direct claim can be made. No evidence this is required by insurers was provided. 4. My family member who was only an emergency contact, is harassed by notifications to pay my medical bill even though his phone number was only listed as an emergency contact - he is not a guarantor. This is a breach of personal data privacy. 5. Hospital requests payment without providing any fully itemised invoice in sufficient detail for insurers and also fails to specify their requested method of payment."