Mount Elizabeth Hospitals

"Service/ doctors/ room are good. But management should close ward near to any drilling. Can feel the vibration in the room. The only solution was ear plugs and “I told you when admission”. Very inconsiderate hospital as they are only concern about $$$$"

"I would like to express my sincere appreciation to the Mount Elizabeth team that had took care of me; from my delivery till post-delivery stay at Ward 4B. The doctors and nurses demonstrated exceptional professionalism, compassion, and patience, always taking the time to explain and provide reassurance. The butler service staff were consistently polite, attentive, and prompt in assisting with food orders and delivery, ensuring comfort at all times. The cleaning staff also did an excellent job, maintaining a clean and pleasant environment with great care and courtesy. Overall, the team’s dedication, prompt assistance, and high standard of service made a meaningful difference and reflect the hospital’s commitment to excellence. I would like to extend my sincere commendation to Ms Thirin, Lactation Consultant, for her exceptional patience and dedication. She took the time to carefully teach my husband and me the essential toddler care skills and knowledge, ensuring we felt confident and well-prepared. Her clear guidance, calm approach, and willingness to answer our questions made the learning experience reassuring and valuable. We are truly grateful for her support and professionalism."

"Terrible hospital admin service leaves patients vulnerable. Payments front desk was lacking clear knowledge about payment methods. Their advice was very frustratingly unclear, especially when patients are undergoing medical procedures and under anaesthesia. 1. A random charge of $2000 was placed on my credit card without any clear explanation. 2. I asked to pay by insurance and provided my details. Mount E payments desk confirmed they would claim direct from the insurer and to return my credit card charge within a few days. 4 weeks later, this has still not been reversed. 3. 4 weeks later, the payments desk changes direction and now requires a letter of guarantee before a direct claim can be made. No evidence this is required by insurers was provided. 4. My family member who was only an emergency contact, is harassed by notifications to pay my medical bill even though his phone number was only listed as an emergency contact - he is not a guarantor. This is a breach of personal data privacy. 5. Hospital requests payment without providing any fully itemised invoice in sufficient detail for insurers and also fails to specify their requested method of payment."

"Being a mid 30s Singaporean, I stayed at Mount Elizabeth Hospital for a post surgery stay from 15 to 17 Jan 2026 in Room 5A31 single bed ward. I understand the hospital was recently upgraded, which makes this even more disappointing. I am a real patient recovering from surgery and I don’t usually complain. But if this is priced as a premium hospital, the standard has to match. The itemised bill is sky high, yet the basics in the room were failing. WiFi was basically unusable. The technician came over two days on three separate occasions to fix the gateway and nothing improved. In the end I gave up. The aircon was leaking and dripping water onto my laptop while I was resting. The shower heater was not working properly so I had to shower in ice cold water during recovery. The bed’s comfort pressure feature could not be turned off and it disrupted my sleep. Even the room wasn’t quiet or restful. The door closer and lock latch are of inferior quality and the noise was so loud it would jolt me awake like an alarm when the door was used or closed. Most concerning, I requested the fall prevention camera to be turned off and highlighted that i do not consent to be recorded but it still appeared active after my request (see photo attached). This is a serious privacy and consent issue which makes me lose all confidence & trust in the hospital. I AM posting this because patients should be able to rest and recover without fighting maintenance problems and worrying about privacy. This is a hospital and rest is essential and directly correlates to recovery. I hope management responds and fixes these issues properly. However was given a ride of home after the stay and shoutout to the nurses which were quite prompt when requesting for assistance."

"Mt Elizabeth is Great Again After the effort to renovate the hospital, this place seems to have given itself a new lease of life. It now has a beautiful lobby, business centre, and everything basically looks new again. The short stay I had here gave me a very good impression. Service from the nurses in the wards, to all other staff involved in my admission were polite, friendly and helpful. The magic is always in the people. The room was nicely renovated and had almost all the amenities one can think of. The food served was top notch and sufficient. The checkout service was fast and efficient. I didn’t even have to go to the business office to settle the bill there in person. And they make transport arrangements to send you to your home or hotel. Overall a very pleasant experience. Overall, I had"