Mount Elizabeth Novena Hospital

"I was warded here for 2 nights and have to say that the food really helped to lift spirits while recovering. The menu was extensive and it was not the usual unappetising looking bland food. I looked forward to every meal, and credit goes to the chefs for curating and cooking great meals for patients. The service level here was also good. In particular, I would like to commend nurse Stephrene Ow. When I was shivering from the side effects of GA, she held my hands to share some warmth. It was a very heartwarming gesture, and she looks after patients with a personal touch. Epe Christian was also helpful in explaining the various options of pain medications available. The nurses were all fast to respond when I pressed the call button. Not hoping to stay in a hospital ever again, but it really helped to have good nurses and good food when recovering."

"I had a wonderful experience with the hospital’s car valet service. From the moment I arrived, the staff were friendly, professional, and incredibly helpful. They greeted me right away, explained the process clearly, and made everything feel effortless during what could have been a stressful visit. The valet team handled my car with care, and it was ready for me the moment I returned—no waiting, no hassle. The convenience made a huge difference, especially in a hospital setting where every minute and every bit of comfort counts. The service was organized, efficient, and very well-run. I appreciated the courteous attitude of the staff and the peace of mind knowing my car was in good hands. Highly recommend this valet service to anyone visiting the hospital. It truly adds ease and comfort at a time when it’s needed most!"

"I came to the prenatal radiology lab for normal pelvis scan. It was early morning 8.30am scan. Both of the staff seem really cold however the staff wearing specs mid age lady was extremely cold and not friendly. Giving an attitude problem so early in the morning?! She asked for IC and then later said something like ‘don’t go yet got a lot of forms to fill’. She could use better phasing and act like a professional. I have an appointment at the private Gynae Aster Clinic later on so I had to do the scan at the hospital radiology first. I wasn’t sure about the process or how the scan images/information would be sent to the gynae Doctor later. I had thought it would be sent to them electronically through the system. However, after my scan at the lab, that desk staff gave me a big envelope. Not explaining what it is inside or what to do about it. So I asked her politely ‘what do I do about this?. Do I give this to the doctor or keep?’ and she replied rudely ‘I suppose so?!’. I was taken aback. I mean she could replied politely or at least in a normal friendly manner. If you have such a bad attitude so early morning or hate your job, better not work at front desk facing or talking to patients/customers. This is such a bad experience considering this is a private hospital and also at the scan lab. Do look into the attitude and service of this staff. I’ve already written to the website feedback site and didn’t get any reply whatsoever."

"Countless times i went to this hospital, but felt like you’re in a hotel. Great facilities & since its Christmas season they well decorated the lobby, I believed its uplifting to patients & families to always see a bright side of any situation despite its a hospital. - Kopi & Tarts at Level 1 is always my fav place to have breakfast Also have Starbucks, Guardian, 7-11, etc… Nearest MRT is Novena only 200m away"

"Here’s a clearer and more concise version: > I was warded here for 3.5 days and did not regret my choice. The room was spacious and clean, fully stocked with toiletries, and housekeeping was done daily (including changing the bedsheets). The nurses were very polite, proactive, and helpful — I did not encounter anyone who was unfriendly or unapproachable. In fact, they consistently reminded me to call if I needed anything or assistance getting out of bed. The food variety was excellent, and some dishes were really delicious. My only feedback is a small point: I hope the drinking cup can be changed daily when new flasks of water are provided. Highly recommended!"