National University Hospital (NUH) – International Patient Liaison Centre

"I’m so happy we went to NUH and I can give positive reviews in several occasions. 1) Giving birth I had a C section planned for early Feb but my baby came earlier and I rushed to NUH on a Sunday. Everything went really smoothly, Prof Biswas was there super fast as well and the whole experience was very pleasant. I would repeat exactly like this again. Prof Biswas is extremely knowledgeable and profession with warm vibes. Calming and reassuring. His experience shows. I was released after 48h because I recovered very well. The nurses took excellent care of us, and spent quite some time explaining the basics (breastfeeding, handling the baby, etc). They also provided a lot of informational material and support resources. 10/10 highly recommend. 2) emergency room with elderly mother after a fall My mother fell and couldn’t walk anymore. She was admitted to emergency care and waited quite a while in the observation area. It was really busy, so it’s nothing to complain about, just reality. Nevertheless, all the staff was extremely friendly and accommodating. I had to leave (baby at home) and they kept me updated via sms and coordinated her discharge and medication retrieval perfectly with me. I also got a training from the occupational therapist on how to safely support her at home. 10/10 Whatever happens I would always choose NUH again."

"I have the fullest respect to all the nurses and doctors here. From taking care of newborn to toddler, and myself when I need to get some checks. At the top of my head I remember nurse Shan and nurse nurul from ward 9B being the sweetest and most to my toddler and myself during our stay. Really hope the nurses here know how appreciated they are"

"I am extremely thankful to Dr. Vanaja, who I truly feel was nothing less than a god-sent during my delivery. Especially as a first-time mother, her guidance, reassurance, and presence at the most crucial moment meant everything to me. She is incredibly empathetic, calm, and understanding, and her words gave me immense confidence when I needed it most. Because of her, my delivery experience felt safe, positive, and smooth. Although Dr. Vanaja came in specifically for the delivery, from the very beginning and throughout the long hours before that, the nursing and medical team supported me exceptionally well. Mai Foong, Eng Sin, Shao Hung, Dr. Caitlin, Sossany, and Mary Stella (night shift nurse) encouraged me continuously, guided me patiently, and ensured I was never alone or fearful. A special heartfelt thank you to Mary Stella, whose night-shift care, kindness, and constant encouragement helped me through some of the toughest moments, and to the doctor who administered the epidural so smoothly and professionally. This entire team worked together with such compassion and dedication, and because of them, I had a truly smooth and memorable delivery. I will always be grateful for their care and support, and I highly recommend them to all expecting mothers, especially first-time moms. 🌸 Not forgetting their food was of great taste too."

"My mom was admitted to ward 43 state AOL. Through out her stay my mum been monitored closely. The nurses n doctors doing their very best and the service is good. But too bad cannot have a quick shower for the caregiver as we not allow to use patient toilet. Where else the public toilet no shower area. My mom showed much improvement and trf to general ward no more under AOL where it makes us families relief as we not ready to let her go just yet. Thank you doctored and nurses of ward 43 and those attend to bed 45. From 22/2-26/2/26. Now mum trf to ward 44 ..and soon to 1 bedder if there's a slot.. Thank you for the good services."

"I gave birth not too long ago, in late July 2024 (Dragon Year). The hospital was extremely busy at that time. When I was admitted, I was placed in the delivery standby area rather than the delivery suite. My gynae appeared to be managing two other deliveries at the same time, and I felt that my case was not given sufficient attention. I also felt that my labour was prolonged through slow induction, without proper monitoring or an early scan to assess my baby’s position. At 39 weeks pregnant, I experienced bleeding and was admitted through A&E. No scan was performed initially. I was advised to induce, as it was said that my water bag had broken and there was a risk of infection. I underwent two rounds of induction, followed by approximately 10–16 hours on an oxytocin drip. Despite nearly 30 hours of labour (including two attempts at anaesthesia), I was still unable to dilate. Only after almost 30 hours did the medical team finally perform a scan. It was then discovered that my baby was in an unfavourable position, which explained why I could not dilate. By that time, my baby had passed motion in the womb and developed meconium due to stress. I eventually had to undergo an emergency C-section under private rates, while still being billed for natural delivery. I was also given continuous antibiotics while I was still pregnant, which raised concerns for me regarding the impact on my baby. After birth, my son’s tongue tie and lip tie were not identified. He later underwent a tongue-tie procedure under general anaesthesia at NUH, but during the surgery, the lip tie was still not noticed. As a result, he now has to undergo a second procedure for the lip tie. When he was an infant, I experienced significant pain while breastfeeding, but I was repeatedly told that it was “normal” without any proper checks being done to assess for tongue or lip tie. I was seeing a NUH gynae under private rates, and my gynae was Dr Chua Tsie Meng. While some nurses were kind and supportive, I also encountered unprofessional and rude behaviour from certain staff members, including being given unpleasant attitudes. Overall, my experience with NUH’s maternity and paediatric care was unsatisfactory. I do not understand why a scan could not be done upon admission and instead was delayed for almost 30 hours, leading to unnecessary prolonged labour and an emergency C-section. Based on my experience, I would personally not choose to deliver at NUH again."