NMC Royal Hospital Khalifa City, Abu Dhabi

"We visited NMC Khalifa City and overall the facility is good. However, I have a concern regarding the pharmacy. There is an automatic token machine, but patients are not allowed to take tokens themselves. Instead, the help desk staff member is the one issuing all the tokens. This creates unnecessary delays because patients have to wait while he is busy assisting others. During our visit, we waited long to just get the token. If the machine is automated, it would be much more efficient if patients could take their own tokens without needing assistance. When we asked for a token, we were told to wait until the staff member finished resolving another patient's issue. I hope this process can be improved to reduce waiting times and make the pharmacy experience more convenient for patients."

"⭐⭐⭐⭐⭐ I would like to extend my sincere appreciation to Alaa Al Khateeb, Health Package Coordinator, for the exceptional support and service she provided while arranging our child health package. From the very beginning, Alaa was professional, responsive, and incredibly organized. She ensured that every detail was arranged before our arrival, coordinated all appointments and timings seamlessly, and kept us informed every step of the way. Her communication was excellent, and she always followed up promptly with updates and answers to any questions we had. What stood out most was her genuine care and commitment to making the entire process smooth and stress-free for our family. Thanks to her planning and coordination, everything was well organized and ran effortlessly. Thank you, Alaa, for your dedication, professionalism, and outstanding customer service. You made a potentially overwhelming process incredibly easy, and we truly appreciate all your efforts."

"Every hospital has their downfall. In the end is mostly business. A patients pain becomes their profit. However, for this hospital in total i have experienced multiple issues specificly with the doctors from eye, to orthopedic to gynec , to pediatric , to even the physiotherapy department. As a mom of a multiple young toddlers I will not keep this information for myself. The pediatric department recommended a physiotherapist for my toddler, 2months later, the department said, the doctor made a mistake and we dont actually have a pediatric physiotherapist. Even though the technical personal herself ( Mrs. Henna) told me yes we have. Other than miscommunication is the lack of professionalism and lack of medical ethics. If you do not know about muscle and skeletal structure of a toddler dont play with their pain! And try to wing it!! NMC is really good with complaints , I have filled multiples but maybe not enough. Anyways, if this is your last resort, be mindful, careful and listen carefully to what nonsense sometimes the doctors and staff will tell you. Please be careful."

"My baby was born prematurely at 29 weeks, and spending 45 days in the NICU was one of the most challenging experiences for our family. Throughout this journey, we were blessed to have such a dedicated and compassionate medical team caring for him. A special thank you to Dr. Halawa and Dr. Shibin for their professionalism, expertise, and continuous support. Their dedication gave us confidence and hope every step of the way. I would also like to sincerely thank the wonderful nurses, Jothy Kurian and Dhanya Raj, for their kindness, patience, and outstanding care. They treated our son with love and compassion, and their support meant so much to us during this difficult time. Thanks to the entire NICU team, We will always be grateful for the excellent care, commitment, and humanity shown by everyone involved. Highly recommended. Thank you for helping our son get the best possible start in life. ❤️ Forever grateful."

"I had a recent hospital stay at NMC Royal, and I would like to sincerely express my appreciation for the nursing team. The nurses were consistently professional, attentive, and genuinely compassionate throughout my stay. Their calm demeanor and clinical competence made a difficult period much more manageable. I would especially like to thank Mrs. Anju for her exceptional care. Despite my being quite unbearable at times due to severe pain, she remained patient, kind, and supportive. Her professionalism, empathy, and dedication truly stood out. Grateful for the excellent care and support. Highly appreciated."