Quirónsalud Madrid University Hospital

"The international service is good; the hospital isn’t—not very professional for the price."

"My husband underwent surgery at this hospital. Superb vascular surgeon of world renown, hence going to Spain. Excellent surgery/surgical results and immediate post op care (first few hours) but thereafter care was appalling, too few nurses, alarm calls very slow to answer, food absolutely disgusting (almost inedible), private room not cleaned daily, towels/sheets not changed. Had to beg for sheets to be changed due to blood leakage from a drain and then had to wait and wait. Wanted more soap for the bathroom and was told the hospital had no soap! Administration is very sloppy and disorganised and manager ineffective despite complaining about the poor service. Only interested in taking the money asap. For self funding private patients I would never recommend this hospital (not even worthy of the one star I had to give). Bar the successful surgery and a very fine surgeon, it was dreadful and I would not want any patient to be treated as my husband (who is a retired UK consultant surgeon) was; it was a disgrace and way below the standard of UK private hospitals."

"We had a very disappointing experience with a pediatrician at this hospital. It was meant to be a routine check-up for our 9-month-old baby, who is usually cheerful, sociable, and very open to people. Unfortunately, the doctor was extremely cold and distant from the start, showing no effort to engage with the baby. During the examination, she acted abruptly, put on a mask suddenly, which scared our son, and continued the procedures without any empathy, even when he started crying uncontrollably and visibly panicked. She didn’t try to calm him, didn’t connect in any way, and even laughed at times, which made the situation even more distressing. It was an extremely stressful experience for our child and for us as parents. We will not return, and we hope this feedback helps other families and encourages the clinic to assess how suitable their pediatric staff are for working with babies."

"Talking about QUIRON SALUD MADRID ( in Pozuelo). The Administration is super BAD and super CARELESS! We are using this hospital since 2018 and up to 2020 ( before COVID) everything was perfect. But after that, it looks they changed the administration. - Most of profesional doctors left the hospital, - the administration became very annoying, careless and aggressive. - Even the application and appointment system. This is almost impossible you can take an appointment sooner than 3-4 months and depend on your insurance company, many doctors don’t accept the insurance company. You can’t take appointment with one doctor sooner than 4 months and if you pay without insurance, you have appointment in 24h! My wife is 7 months pregnant with high risk Rheumatology disease , and looks some young new intern students mixed the blood tests with wrong numbers. Finally she had to repeat the tests while for her pregnancy was out of the standard period . He rheumatologist insists for revision appointment after one month and they didn’t called for 1.5 months and then we had to go be person and they gave us appointment for next 2 months, and after few days they automatically canceled the appointment in the APP!!!! And now a days, it became a place for Medical Turism !!! You see people come by bus with tour leaders and now can imagine why it’s not possible to take appointment for months! The urgency as always is a disaster!!! It’s a shame, because it is very modern and well equipped hospital with such bad management!"

"Quirónsalud University Hospital of Madrid, Spain. - Healthcare services specifically for the Madrid region. - Highly qualified medical staff, experts, and specialists. - State-of-the-art technology. - Treatments, educational and research activities, and clinical studies. - Large facilities and equipment."