Raffles Medical Group Cosmetic Surgery Centre

"Although we never agreed to change the appointment time, the appointment record was mistakenly shown as having been changed. As a result, even when we arrived at the originally scheduled time, they refused to see us on that basis. Their handling of the situation that day was cold and unprofessional, causing us unnecessary distress."

"An appointment was incorrectly recorded as having been rescheduled, despite no consent ever being given. This inaccurate account was then used to justify turning us away even though we arrived at the originally agreed time. The way this was handled on the day was dismissive and unprofessional, which added unnecessary distress. While management later apologised and acknowledged in writing that our account was not reflected accurately, the issue was largely framed as a generic administrative lapse rather than addressing the core problem. Clear communication and accountability are essential in healthcare. Unfortunately, this experience fell short on both."

"Compliments to Senior Nurse Lei who kindly and expeditiously coordinated my same-day request for the retrieval and reproduction of past medical records. Appreciate Lei’s patient-centric approach. Kudos too to the surgery and radiology teams for their prompt response."

"Dr Wong and their entire team have been absolutely superb throughout my entire treatment journey, going above and beyond to ensure my experience was as comfortable and pain-free as possible. As a female patient, I initially felt anxious and worried about the process but the genuine care and reassuring guidance Dr Wong provided made all the difference to my recovery. They took the time to listen attentively to every single one of my concerns, and it was clear that the care they give comes straight from the heart. I couldn't recommend them more highly! 100% would trust Dr Wong and their wonderful team with anyone's care. Leave your worries behind and put yourself in their capable, good hands!"

"Dr. Fong Sau Shung is an incredibly experienced professional who takes the time to provide thorough, detailed explanations. The entire nursing staff is friendly, with Nurse Cindy and Daphne standing out for their exceptional support. They provided invaluable advice, kept me calm, and handled all arrangements with great efficiency. I highly recommend this clinic for their excellent specialist referrals and overall care!"