Reprobiotech Fertility Clinic Mexico City

"Paid for an initial consultation. No one called. When I asked, they said no refunds. Even if you do not give the consultation? I definitely will not be coming back. Warning. Very strange office. Tried to call the NYC office to ask about it, and their answer was, "We don't have any access or know anything about the other offices, so we can't help you. Call this number." I called the number they gave me and it was a non working number due to area codes. When I asked her if she could tell the other office to call me, she said she had no way to contact the other New Hope Fertility office. If the employees of New Hope cannot access the other offices, then how am I supposed to? Poor poor poor service."

"I came to Mexico for an IVF treatment due to cost. I spoke with Dr Chavez and met with him when I arrived to Mexico City. Somehow the administrative side thought I was going to Guadalajara and had me scheduled there. After a couple of days I met with Dr Chavez in Mexico City-- we did our first consultation and agreed to move forward in the fertility treatment. What I did not like was that I was later moved with another doctor at almost every appointment. I finally got to continue my care with Dr Jennifer Sedglach. She is very caring. The nurses and the embryologist were all. verygreat people. My biggest issue is that we had paid in advance for the treatment and there was a remaining balance. The clinic refuses to return the difference. I had to actually physically go to get an answer. After speaking to the ladies at the clinic (Hatziri) I asked to speak to the supervisor. It was a lady named Cristina -- she is in Guadalajara. So I called and was told that she was in an office meeting - I was asked to call in 5 minutes. Five minutes later I was told that she had a family emergency to attend to and there was no one else who can assist me I then asked to speak to Dr Chavez and was told he was with a patient. That was fine I wanted to let him know what was going on. Can you believe he left the office through the back door! Unbelievable. I honestly did not know what to think. Please keep in mind that I just had a transfer on Monday. And today is Friday I haven't enjoyed my two week wait dealing with this. Even the clinic acknowledged that I shouldn't have to be going through this. After this ordeal I started to doubt the professionalism and medical services that this facility provides. If I can do another treatment I would not come here. I came to this clinic for the opportunity to have an IVF treatment as in America it is extremely expensive and could not afford it. If this is your case just be very aware with the finances. This really made a stressful event in my life more stressed and completely unnecessary that's why I gave this clinic 1 star"

"I had a similar experience to Micah. The clinic has the lowest prices that I've seen in North America (I've researched a ton of clinics in America, Mexico, Spain, Czech Republic, and Greece....but realistically for me North America ends up just being more practical unless you can live wherever and fly whenever ), but there were a number of red flags.Their website lists the NYC clinic, but on the NYC clinic's website, there is no mention of clinics in Mexico. I asked the coordinator whom I've been emailing about their NYC office and she told me that they just share the name, but that they aren't affiliated with each other (in her signature she lists all the offices including the NYC office....). There was also a lot of pressure to get me to pay for a virtual consultation when nearly every clinic doesn't charge. Their quote for medication was also around 500% less (yes....2 zeros) than the other clinics in Mexico. When I've been doing the math comparing NH to other clinics in Mexico for the same thing with all fees included, they were around $2,700-$5,500 more than NH. I have no idea how they estimate the price of meds that much lower than the others. I don't doubt that they are a legit clinic, but when something is too good to be true, it probably is. They just seemed a bit sketchy."

"During a visit to Mexico I was going through a miscarriage (not IVF related) and Dr. Luis Miguel and his partner were extremely accommodating, they gave me a same day appointment, they both were extremely caring and compassionate which helped me a lot to go through the process, they were on the same page as me, I felt heard and understood and that I was in the best hands. Doctors won't push unnecessary surgical procedures. Every single day Dr. Luis Miguel himself would reach out to me to make sure I was doing ok, I cannot express enough gratitude towards him, it is really hard to find true caring doctors and although it was a tough time for me, I am glad I was referred to New Hope Fertility Center and his extremely knowledgeable and caring staff. Both doctors have excellent bed side manners, the entire staff is very professional."

"I sincerely appreciate the exceptional care we received by Doctor Chauhan and his team at New Hope Fertility Center. The process of scheduling an initial or follow-up appointments is quick and flexible in contrast to other facilities where you might have to wait weeks or months before you get seen. When you arrive for an examination or lab work, there is hardly ever any waiting in the office. We actually stopped in twice for unplanned visits and they got my wife in quickly. The staff is very friendly and ready to help and listen. The team responds to phone calls or messages via the patient portal incredibly fast. At the initial visit, Doctor Chauhan gave us a thorough consultation and presented options and explanations in a way that was easy to understand. Doctor Chauhan is not only very experienced and distinguished in this field, but also very perceptive, humble, kind, and caring. He gives the patient adequate time to go through the steps or guidelines. Even on the weekends or after hours, Doctor Chauhan is available to answer calls. I called him twice over the weekend on different occasions, and he returned the calls both times."