Turó Park Medical Center (Turó Park Clinics)

"I had such a wonderful experience with nurse Marta at Turo Park Clinic. She was incredibly kind, professional, patient, and caring from the very first moment. She made me feel comfortable and truly looked after throughout the entire visit. Her warm approach and attention to detail really stood out and made a stressful situation so much easier. Thank you, Marta, for your dedication and genuine care — patients are lucky to have you! 🌸"

"Style over Substance. You’ve heard the stories about expensive luxury cars: they’re sleek and oozing with cool, only to spend more time in the shop than on the road. That perfectly describes my experience at Turo Park Medical Clinic. Located in one of Barcelona’s premier neighborhoods with multilingual staff and tasteful interior design, their marketing is top-notch. Having had positive experiences at their dental clinic over the years, I decided to book a long-overdue physical exam, including blood work, samples, a GP consultation, vision and hearing exams, and specialist consultations for nutrition and cardiology. From the start, the "bespoke" experience felt disjointed. After my initial inquiry, it took several days to receive a reply. I was then told the bill had to be paid in advance via bank transfer just to hold the appointment—an inconvenient request while traveling. We agreed I would pay at the dental clinic during a prior procedure; however, when I arrived there, the medical bill hadn't been sent over as promised. I eventually walked around the corner to the medical clinic to pay by card myself. On the day of the check-up, despite arriving early, I waited 15 minutes past my scheduled time. The staff seemed kind but frazzled, leading to a rushed atmosphere. The lack of internal communication was the most frustrating part: I had to personally remind the nurse which additional blood tests I had requested, and despite requesting an ultrasound multiple times in writing and in person, the GP failed to book it. Furthermore, when I arrived at the partner center for my vision exam listed in the itinerary, they told me I wasn't on the schedule until the following day requiring an additional trip. It took two follow-up emails after my initial appointment to finally get the ultrasound scheduled. When you are paying over 900 euros (ouch!), these "little things" add up to a poor professional standard. Turo Park Clinic is very adept at taking payments—they were never late in that respect—but the clinical coordination is severely lacking. To senior management: you need to overhaul your workflows and staff training. Focus more on patient care, quicker response times, better coordination and less on the variety of milk options for the complementary coffee. Update — May 22, 2026: After leaving the review above, I corresponded with clinic staff over several rounds. The Patient Experience Manager engaged with the case directly in the end and, after further review, offered a partial refund of €250 covering the portion of the package that would not be delivered (the GP follow-up, nutritionist, and cardiologist consultations I chose not to return for). I appreciate that the matter was ultimately resolved in good faith on that point; however, the resolution did require senior-level engagement to get there. That said, the broader concerns described in my original review — the coordination failures on the day, the breakdown in communication between administrative and clinical staff, and the documented service gaps — were not substantively acknowledged in the clinic's account of events. Their position throughout was that no service failure had occurred. The true measure of good service isn't how things go when everything runs smoothly — it's how a provider responds when something goes wrong. Turó Park did eventually move on the refund, which is to their credit. Prospective patients should go in with realistic expectations about the service experience, and know that any issues will require direct, persistent engagement to resolve."

"Had a very positive experience with this clinic. They gave me an appointment for next day, which is amazing. The people on the front desk were very kind and understanding as I was delayed for a few minutes. The clinic itself is very clean and the prices are great. I seen nurse Marta Blanca and she was exceptional. She instantly put me at ease and addressed my concerns. She went above and beyond. Thank you so much. Cannot recommend this place enough."

"This was an excellent experience all round. The reception staff were very friendly and helpful from the initial telephone conversation through to guidance on medical questionnaires and final administrative details. My physician, Dr. Jorge Arandes, was exceptional. He has an easy charm, and emanates both instinctive and informed medical judgement. After clarity of diagnosis, his approach is focused on practical problem-solving, having carefully elicited and responded to the needs of his patient. His technical proficiency is evident from the off. But, what really sets Dr. Arandes apart is his extraordinary kindness and level of engagement. He is a medical professional (and human being) who really cares about his patients and his work - a superb example of benevolence in action. Such is my level of satisfaction, I will make a point of attending this clinic for any further medical needs I might have whilst in Barcelona."

"It was very reassuring to find Turo Medical Centre while travelling. All staff were very professional and able to set up appointments quickly, provide a diagnosis, conduct surgery and follow-up support without delay or complication. I required surgery for skin cancer which can be challenging at the best of times. I first met with Dr Luis Novoa who was able to diagnose my needs quickly and provided thorough advice about my treatment needs. Dr Jorge Arandes and his team were thorough and completed the surgery efficiently. Most importantly, after the surgery they were available online to provide follow-up advice and support as needed. I’ve since received the pathology report and the cancer has been completely removed. I am very grateful that I was able to find Turo Clinic while on the other side of the world and for my medical needs to be met with such ease! Thanks everyone, including reception staff, surgery schedulers, nurses and the doctors (Jorge Arandes, Luis Novoa) who have made it possible for me to continue my travels safely."